FREQUENTLY ASKED QUESTIONS
POSTAGE & PACKAGING - WHAT IS THE COST?
Click here for our full Shipping policy and destinations.
CUSTOMS & DUTIES
Most items will be shipped from the UK. Please be aware that customers outside of the UK may have to pay customs fees and/or duties. These fees are set by your government and are the responsibility of the buyer.
WHERE DO YOU SHIP TO?
- All our prints can be shipped WORLDWIDE. If you are unable to locate your country in the address field, please contact us.
- Our canvases are shipped to selected international locations. See our Shipping policy for a complete list. If you country is not listed, simply contact us and we will give you a quote!
WHY CAN I NOT CHECKOUT?
Unframed prints are available worldwide, however our framed products are not available to all destinations as standard. See our Shipping policy for our current country list. If you live in a country where we do not post framed products as standard you will be unable to proceed past checkout and receive the notification 'We do not offer shipping to ...'. Please remove framed items from your basket to proceed with the purchase of unframed prints only.
If you would still like a framed product, please contact us and we will happily provide a personalised quote.
CAN I ORDER A DIFFERENT SIZE OR FRAME TO MY REQUIREMENTS?
Yes, we can offer bespoke orders and framing options. Please contact us with your enquiry.
DO YOU OFFER WHOLESALE PRICES?
We are able to offer wholesale prices on our prints to suitable outlets. Please contact us with your enquiry.
FRAMES & MOUNTING
Frames and mounts are not included unless stated otherwise. All our prints come without a border, giving you the option to frame the print edge to edge or mount and frame to your personal preferences. We can offer framed options as a 'Special Order'. Please contact us with your request.
HOW SHOULD I HANG MY FRAMED CANVAS?
Whilst a basic hanging kit is included, it may not be suited to all types of walls. Due to the many variables, we are unable to offer advice or take liability for the hanging of your canvas. Please consult a qualified trades person should you need advice.
WHAT IS GICLÉE PRINTING?
Giclée printing is a fine art digital printing method using specialist archival pigment inks and acid-free papers, creating gallery-quality, longevity and stability.
WHAT TYPE OF PAPER IS USED FOR PRINTS?
We use gallery-quality papers that often have a subtle texture. Our paper suppliers source product from trees that grow in sustainably managed forests and are FSC or PEFC certified. Each print will have a description of which specific paper stock is used in its production.
DO YOU CONSIDER COLLABORATION WITH NEW OR UPCOMING ARTISTS, DESIGNERS OR PHOTOGRAPHERS?
Absolutely! Please contact us with further information.